Return&refund policy

Return & Refund Policy – Hausmate Beauty

At Hausmate Beauty, we are committed to delivering high-quality products and a satisfying shopping experience. Due to the nature of personal care and beauty items, our return policy is strictly enforced to ensure hygiene, safety, and fairness for all customers.

1. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds in the following cases:

  • Products that have been used, unsealed, tried on, or show signs of use (e.g., missing tags, tangled or cut hair, cosmetic residue, scent of shampoo or perfume).
  • Orders placed with wrong color, style, or size, or changes of mind after purchase or shipment.
  • Missing original packaging, tags, or proof of purchase.
  • Failure to report the issue within 7 days of delivery or provide sufficient evidence (photos/videos).
  • Personal preference reasons such as “doesn’t suit my face” or “changed my mind.”

2. Eligible Cases for Return or Refund

We will consider refunds or replacements in the following cases:

  • Products arrive damaged, broken, or visibly deformed upon delivery.
  • Wrong item delivered (e.g., incorrect style, color, or product).
  • Technical defect: Product is non-functional upon first use (requires unboxing video proof).

  • Note: All requests must be submitted within 7 days of delivery. We reserve the right to deny claims submitted after this period.

3. How to Submit a Return or Refund Request

  • Please email us at support@hausmatebeauty.com with the following information:
  • Order number
  • Clear photos of the issue and product packaging
  • Unboxing video (if applicable)
  • A short description of the problem
  • Our support team will review and respond within 1–3 business days. If approved, we will:
  • Issue a full or partial refund to your original payment method,
  • Or send a replacement item, depending on the situation.

4. Important Notes

  • We do not require returns for items approved for refund, as long as clear proof is provided.
  • We are not responsible for failed deliveries due to incorrect shipping information, customer refusal, or lack of cooperation with carriers.

This policy is designed to protect honest customers while preventing abusive return behavior. Thank you for trusting Hausmate Beauty!